Employee Assistance Program (EAP)

EAP Name Change

Effective March 1, 2023, Beacon Health Options became Carelon Behavioral Health (Carelon). This is only a name change - all other aspects of the State's EAP will remain the same.  All phone numbers, emails, websites, and apps referenced below will redirect you to the right place.  If you were utilizing EAP benefits as of 3/1/23: 

  • You do not need to take any action.
  • Your benefits and plan will not change.
  • You can see all of your previous doctors and health professionals.

Please note that while the name change transition is still in process you may continue to see references to Beacon Health Options and Beacon Wellbeing.  These will eventually be transitioned to Carelon brands.


State employees, dependents and household members can receive FREE confidential assistance with personal and job-related problems through the Blue Cross & Blue Shield of Rhode Island (BCBSRI) Employee Assistance Program (EAP) administered by Carelon Behavioral Health (Carelon, formerly Beacon Health Options - name change effective 3/1/23). Trained specialists provide professional assistance and referrals to local experts to help you navigate through life's little and big challenges:

  • Stress, anxiety or depression
  • Life events
  • Parenting and relationships
  • Grief and loss
  • Substance use disorders
  • Coping with trauma
  • Caregiving issues
  • Financial planning
  • Legal problems
  • Workplace problems

Please review the following BCBSRI/Beacon flyers that detail the kind of support the State’s EAP can provide as you navigate life’s challenges:

  • Work/Life Benefits – utilize the EAP to get help balancing your personal and professional lives.
  • Legal & Financial Solutions – the EAP can help you navigate common legal and financial problems.
  • Making Life a Little Easier – access the EAP if you need guidance and support to help you reach your personal and professional goals, manage your busy schedule and bounce back from hardships.

Accessing EAP Services 24/7

Am I eligible to access EAP services? The State’s EAP is available to any State employee and their dependents, and any members of their household, regardless of enrollment in the State’s other benefit programs.

When can I access EAP services? So long as you’re eligible to access the State’s EAP services (see above), they are available to you 24 hours a day, 7 days a week.

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How can I access EAP services? One option is to call the BCBSRI State of Rhode Island Employee CARE Center at (866) 987-3705 or (401) 429-2104 and select option 2 to reach a Beacon Wellbeing representative.

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How can I access EAP services? You may also access the State’s EAP by visiting the Beacon Wellbeing website. Beacon Wellbeing's website makes it easy to connect with a counselor and schedule an appointment. Follow these instructions to schedule an appointment online.

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EAP for Managers/HR Administrators

The State’s EAP has special functions just for managers and HR administrators:

  • Management consultations (manager coaching/support for employees having performance issues)
  • Management referrals (required employee referrals where the support/evaluation is needed for any number of issues, including but not limited to, behavioral and substance use)
  • Critical incident response (support for employees in the event of a crisis in the workplace)
  • Trainings/workshops (educational/informative professional seminars for managers and employees alike)

To coordinate a consultation, referral or a critical incident response:

  • Managers and HR administrators should call the BCBSRI State of Rhode Island Employee CARE Center at (866) 987-3705 or (401) 429-2104 and select option 2 to reach a Beacon Wellbeing representative. Identify as a manager/HR administrator and indicate you are looking to coordinate a manager consultation, referral or a critical incident response. Alternatively, contact the Office of Employee Benefits for assistance.

To coordinate a training/workshop: