Doctors Online

When you don’t feel well, or your child is sick, the last thing you want to do is leave the comfort of home to sit in a waiting room. Now, you don’t have to.

Doctors Online* lets you see and talk to a board-certified doctor from your mobile device or computer without an appointment. Connect from work, home, or almost anywhere, 24/7. Most visits take about 10-15 minutes, and no referral is necessary.

Consider using Doctors Online when:

• Your doctor is not available
• You become ill while traveling
• You are seeking diagnoses and treatment for common, non-emergency medical conditions such as allergies and migraines
• You want to talk to a behavioral health specialist**

To access Doctors Online:

• Download the BCBSRI Drs. Online app from the Apple^® or Google Play^® store, or visit drs-online.com.
• If you are enrolled in the Anchor or Anchor Plus medical plan, there is a $15 co-pay when you talk to a board-certified doctor via Doctors Online. If you are enrolled in Anchor Choice with HSA, you will pay the full cost of a doctor's visit based on the negotiated rate with BCBSRI if you have not reached your deductible; after reaching your deductible you will pay a 10% coinsurance.

* In the case of an emergency, you should always call 911. Doctors Online is not intended to replace these services and should not be used in those circumstances. Doctors Online is a telemedicine service provided by American Well^®, an independent company that administers Doctors Online on behalf of BCBSRI.

** Available by appointment.