Doctors Online

Woman's face on laptop and phone screens for Doctors Online

When you don’t feel well, or your child is sick, the last thing you want to do is leave the comfort of home to sit in a waiting room. Now, you don’t have to.

Doctors Online* lets you see and talk to a board-certified doctor from your mobile device or computer without an appointment. Connect from work, home, or almost anywhere, 24/7. Most visits take about 10-15 minutes, and no referral is necessary.

Consider using Doctors Online when:

  • Your doctor is not available
  • You become ill while traveling
  • You are seeking diagnoses and treatment for common, non-emergency medical conditions such as allergies and migraines
  • You want to talk to a behavioral health specialist**

To access Doctors Online:

  • Download the BCBSRI Drs. Online app from the Apple® or Google Play® store, or visit
  • If you are enrolled in the Anchor or Anchor Plus medical plan, there is a $15 co-pay when you talk to a board-certified doctor via Doctors Online. If you are enrolled in Anchor Choice with HSA, you will pay the full cost of a doctor's visit based on the negotiated rate with BCBSRI if you have not reached your deductible; after reaching your deductible you will pay a 10% coinsurance.

* In the case of an emergency, you should always call 911. Doctors Online is not intended to replace these services and should not be used in those circumstances. Doctors Online is a telemedicine service provided by American Well®, an independent company that administers Doctors Online on behalf of BCBSRI.

** Available by appointment.