Benefits Enrollment

• User Name: First initial of your first name, your full last name (no hyphens, apostrophes, spaces or titles), last four digits of your SSN
  • Example: if your name is John O’Brien-Johnson, Jr. and the last four digits of your SSN are 1234, your user name would be “jobrienjohnson1234”
• Password:
  • First time logging into Workterra (Default) – your password is the first five digits of your SSN
    • The system will prompt you to change your password once you’re logged in. Be sure to write down your new password!
  • Subsequent logins – your password will be what you last set it as.
    • During open enrollment you will be prompted to change your password after logging in for the first time. Be sure to write down your new password!
• Company: Rhode Island (not case sensitive; space between "Rhode" and "Island" is required)
• Can't log into Workterra / need help resetting your password? Call the BCBSRI State Employee CARE Center at (401) 429-2104 or 1-866-987-3705. CARE Center hours are Monday–Friday, 8am–8pm and Saturday, 8am–12pm.

• When making your elections, please be sure to CLICK THE PLUS SIGN next to EACH person that you want to enroll under the desired plan! They will then be highlighted in dark blue. Anyone whose name is not highlighted will NOT be enrolled under that particular plan.
• After completing your plan elections you will reach your Confirmation Statement. If you enrolled any dependent(s), be sure to check that their name(s) appear in the ENROLLMENT SUMMARY or FUTURE ENROLLMENT SUMMARY sections (whichever is applicable).
• If your dependent(s) are not listed as covered under your plan(s) in the ENROLLMENT SUMMARY or FUTURE ENROLLMENT SUMMARY sections (whichever is applicable), that means they are NOT enrolled! You must return to the appropriate enrollment sections and click the plus sign(s) next to their name(s).

(Not applicable to new employees - ex-spouses that have not been continuously covered by the RI State Employee Health Plan since before January 1, 2014 are not eligible)

When you log into Workterra, if your ex-spouse is currently covered, you will see that their relationship status is "Spouse."

• If you are divorced and your ex-spouse has been continuously covered under your plan since before January 1, 2014, and you intend to continue that coverage, please do not change your ex-spouse’s relationship status to "Ex-Spouse."
• If you change the status to "Ex-Spouse,” the change will be pended for administrator review and you will need to supply a copy of your final divorce decree. If the change is approved, any current coverage will be immediately terminated, and COBRA will be offered to your ex-spouse so long as the final divorce decree was issued in the previous 31 days. If the final divorce decree was issued more than 31 days prior, COBRA will not be offered.
• If you drop your ex-spouse from your coverage during open enrollment, they will be removed from your coverage as of January 1 of the following year, and COBRA will not be offered because it is a voluntary drop of coverage during open enrollment. If you voluntarily drop your ex-spouse from your coverage, you will not be able to add them back at any time in the future.